
I've been married for almost 19 months now. Love being married all that comes with it, except one thing. My wedding rings have been a serious trial on my nerves. I say rings because I have had two and who knows, maybe a third. My first ring came from Australia and for some unexplained reason was the only order NOT put on the plane to come to Canada. It came almost four weeks after it was suppose to be in. In planning a wedding, to have to wonder if your ring will be ready in time is
stressful!My second ring, the new one, was found and admired for many days. It was bought and an anguished wait set in. When would it arrive? It finally arrived and for a week and a half enjoyed it on my finger. Then disaster hit, a stone dislodged and would need to be reset. It was taken to half a dozen jewellers with disappointing repair quotes. It could not be fixed without ruining the engraving along the shank.
I finally found a company that could do the work and since it was going to be in I thought that it would be nice to have the other stones reset and claws retipped. It is an older ring that had obviously had been worked on by someone with middling knowledge of repair.
It was sent off February 15th of this year and was expected to be back within a couple of weeks. However, my sad little story did not end so quickly and cleanly. First, I found out that the ring was at the store for a week without any notification that it was there for me. Then, Mike and I went to pick it up, the first thing Mike noticed was that one of the stones was chipped in two places on top. Imagine our surprise and disappointment. The clerk brought out an examining glass and confirmed that it was indeed chipped. After I looked at it, I asked for her to examine another stone because it too looked damaged. It was. The second stone was chipped underneath. Naturally, the company sent my ring back out to the jewellers to be redone. New stones to replace the ones they had damaged along with resetting and retipping everything again.
We were told that it should be back the following thursday. I said that I wanted it before Easter, they said of course. I made a call thursday to confirm that it was in and was told that the jeweller was having difficultly finding replacement stones and that it would take until tuesday and to pick it up then. We went in, it wasn't there. Thursday, they said. I got another call on wednesday, saying that it wouldn't be in until friday. I've now received another call today and it won't be in until tomorrow, saturday!
I don't know if it will be in or not, but I'm most definitely NOT satisfied with the process as a whole. I want my ring, its been over two months since I sent it in for a quote and work to be done. I was willing to pay for the work to be done, I knew it would be expensive but this situation has been more than ridiculous. How much do I have pay before I get peace of mind?