Michael Hill Jewellers, what are your business practices?

Well this is ANOTHER installment in the continuation of the saga of the ring. Yesterday, two friends went with me to pick up my ring. Lo and behold the ring was at the store and no small miracle, a complete one at that. You may wonder at my astonishment but this repair was suppose to take two weeks. Michael Hill Jewellers has now had my ring for over three months. It was to be finished and ready for me in the beginning of March. It's now the end of May, what has happened to cause such a delay? When it did FINALLY come back the first time, it was the end of March. However, I was NOT informed until I took it upon myself to call and find out about my ring which was in the first week of April. It had been sitting in the store for a week and nobody gave me a call.

Not only was it there for a week but when we went to get it we saw that one of the stones was badly chipped and after closer examination another stone was found to be chipped underneath. Strangely enough, they exclaimed over the beauty of the ring before they showed it to us. Never saying anything about the fact that two of the stones were damaged. They would have let us walk out of the store with my $178.00 in their cash registrar and a damaged ring on my finger.

It was sent back to be repaired after we pointed it out and delay after delay after delay has incurred. It has been sent back twice because of bad repairs. So many excuses and no one kept me regularly informed of what was going on. The sales associates won't even make eye contact with me anymore not wanting to deal with my case. It has been an incredibly stressful process and the only reason that I did not come away with my ring yesterday was that the manager was not in to talk to me about giving me my ring for free or giving a substantial discount for this mess. Tuesday she is in and a small army of friends and family have offered to come out en mass and demand that I get satisfaction. So thank you all...I appreciate it.